Returns and Refunds
Parts may be returned within 30 Days from taking delivery provided they are unused and free from dirt, debirs, oil, grease or any other contaminants.
EPC reserves the right to refuse returns that are unsaleable or beyond the return period.
To return parts for credit, Purchaser must obtain a Return Authorization number (RA#). Please contact us at 1-888-255-2372 or email us at [email protected] with your Order ID. All parts must be returned freight and/or shipment prepaid.
Note: parts returned without an RA#, freight collect. Parts which have been used in any way or manner, including installation or incorporation into other equipment, shall NOT be eligible for return with or without an RA assigned.
EPC does not take title to returned items until the item arrives at our facility. At our discretion, a refund may be issued without requiring a return. In this situation, EPC does not take title to the refunded item.
Returns are subject up to a 25% (twenty five percent) restocking charge. Refusals are subject to the same restocking charge plus the cost of outbound and return freight charges and /or fees incurred by the Company due to shipment refusal.